2018 DCM Services Insights Client Conference Recap

The Backstory

In 2011, DCM Services (DCMS) hosted its first client conference event in Las Vegas which took place in conjunction with the Collections and Recovery Solutions (CRS) conference. Through attendee feedback, we discovered we were providing meaningful value for our clients in a way that none of our competitors were. Due to overwhelming client interest, we have continued to grow and evolve the conference, drawing clients to return year-after-year.

The Low-down

Photo courtesy of Odyssey

Photo courtesy of Odyssey

This year, DCMS hosted its ninth annual Insights Client Conference on September 20, 2018. This year’s conference was held at W Minneapolis, The Foshay in the historic Foshay Tower. A post-conference event followed at Paisley Park, the former home of local music superstar Prince.

This year’s conference boasted a record-setting 55 registrants, representing 29 organizations within the financial services, healthcare, and telecom industries.

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The Play-by-Play

September 19 - Opening cocktail and networking event – The Living Room, W Minneapolis - The Foshay

DCM employees pose in the Living Room at the W Minneapolis - Photo by Dee Buford

DCM employees pose in the Living Room at the W Minneapolis - Photo by Dee Buford

This year’s event kicked off in style, starting with a welcome cocktail reception. On a crisp Minnesota evening, guests shuttled to the grand entrance of the Foshay Tower. As each guest arrived, they were assigned an alternate identity which had a corresponding companion to be located. In a lavish, intimate setting surrounded by a host of finger-friendly cuisine and chilled drinks, clients and account managers alike reconnected, creating the unique opportunity to network with industry peers. Mickeys met their Minnies and Superman swooped up Lois Lane as smooth jazz carried the foggy Wednesday night to its close.

September 20 - Keynote Workshop – Silent Impact, hosted by Joe Schmit

Keynote Joe Schmit.png

As this year’s client conference keynote workshop, Emmy-nominated local sportscaster and motivational speaker Joe Schmit illustrated the concept of Silent Impact: Influence through Purpose, Persistence and Passion. Through research, Joe has discovered that we make our biggest impressions when we are not trying to be impressive. Through his storytelling and interactive workshop, attendees gained insight on how to become an "impact player" and create greater influence within all aspects of life.

Here are a few things our attendees had to say about the keynote workshop:

| “Joe Schmit was amazing. His passion for what he does is very evident. I couldn’t wait to share what I learned with friends, family and coworkers.”

| “Joe Schmit was incredible! Will be a tall task to find next year's keynote!”

| “He was incredibly engaging and his speech was very thought provoking. I was incredibly impressed with his speech, his demeanor, and his poise.”

| “Joe Schmit’s keynote was extremely interesting and captured the audience from the get-go. Relevant topic that we can use every day within our personal and work life.”

DCMS Updates

Each year, we dedicate a brief portion of the conference to highlighting organizational initiatives and updates.

Following Joe’s powerful keynote, DCMS’ very own Chief Executive Officer Tim Bauer took the stage to underline the importance of the incredible relationships we’ve built with our clients, as 2018 marked our 20 year anniversary.  

VP of IT Dereck Eastman followed with an update on our online portal, DCMS ServiceLink® enhancements to an enthusiastic crowd.

Industry Roundtable Sessions

Attendees broke out for the industry peer roundtable sessions - Photo by Dee Buford

Attendees broke out for the industry peer roundtable sessions - Photo by Dee Buford

Our attendee roundtable sessions have consistently been rated as one of the most valuable activities during our conferences. The opportunity for our clients to freely discuss current industry trends with their peers can be a rare opportunity in a competitive landscape. Roundtable participants were divided by industry with relevant topical discussions regarding common pain-points, obstacles, and trends within their respective industries.

| “The roundtables are NEEDED every year. I love hearing what others are doing within the industry. It creates a friendly debate.”

Closing Reception

Punch Bowl Social - Photo courtesy of Wedding Wire

Punch Bowl Social - Photo courtesy of Wedding Wire

The closing event served as both a chance to unwind, as well as a “thank you” to our attendees for joining us. Professionally, the closing affair provided additional networking and relationship building opportunities for both our clients and internal attendees.

This year, to the cue of an evening rain shower, Insights attendees took a bus ride to the former home/recording studio of the late Minnesota music superstar Prince. Following an intimate 70-minute tour of the extraordinary private estate, conference attendees took to a favorite local watering hole, Punch Bowl Social. Bowling, team foosball, and singing off-key karaoke punctuated the finale of a successful two days.

The Reviews

| “Loved the round table sessions and the breaks to get to chat with the people we met during the ice breakers and sessions. Also found [it] very helpful knowing what is coming up technology-wise and the direction that the industry is heading, and the obstacles that everyone is facing.”

| “DCM does a great job keeping everyone engaged and informed.”

| “Great event. Loved your commitment to your customers.”

We look forward to hosting our valued clients again next year! Want to be the first to know what’s on the docket for 2019 as well as other upcoming events and news?


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