It begins with visionary leadership
- Lisa Haisha
Tim Bauer, Chief Executive Officer (CEO)Meet Tim
When I think of great leaders, one of the first names that comes to mind for me is John Wooden, the legendary former UCLA Basketball coach. Coach Wooden set a standard of excellence that may never be matched. His former players (such as Bill Walton and Kareem Abdul Jabbar) still talk about lessons learned while playing for him; lessons that went far beyond a basketball court. My favorite Wooden quote says it all: “A strong leader accepts blame and gives the credit. A weak leader gives blame and accepts the credit.”
Tracey Bannochie, Chief Operating Officer (COO)Meet Tracey
Great leadership develops the skills in, and provides the tools for, individuals to reach their maximum potential.
Shawn Brown, Chief Financial Officer (CFO)Meet Shawn
Great leadership means keeping that balance of having a vision for your team, department or company and being humble enough to listen to the opinions of others. Listening is the most important communication skill a great leader can exercise.
DeAnna Busby-Rast, Chief Business Development Officer (CBDO)Meet DeAnna
Great leadership inspires people to believe and think of opportunities that lie ahead. Leaders are passionate individuals that find meaning and value in developing people, driving the business forward, and the best leaders gain tremendous satisfaction from watching those around them succeed.
Paul Hemstock, Chief Technology Officer (CTO)Meet Paul
A great leader has the ability to get the best from a team in a way that makes you feel like you are working with them, and not for them.
Martha Hanson, Sr. Counsel and Chief Compliance OfficerMeet Martha
Great leadership can be an ambiguous term, but we all know what it is when we see it. Great leaders give employees opportunities to learn and grow all while working toward a common set of goals.
Vanessa Anderson, Sr. Director, Marketing
Joining DCM Services in 2004, Vanessa has worked in several key roles, dedicating the last 8 years to the DCMS Business Development department where she leads our marketing team and executing go-to-market strategies. Utilizing her expertise in project and relationship management, Vanessa continually uncovers key client opportunities that maximize value as well as problem solve unique matters on client portfolios. Vanessa holds a Bachelor of Arts from St. Cloud State University in Political Science.
Sara Brown, Executive Account Manager
Joining DCM Services in 2006, Sara applies her experience in probated estate location and claim presentation operations, to successfully managing the customer care team for Probate Finder OnDemand. Committed to maximizing recoveries for our clients, Sara works as an expert advisor within the Probate Finder OnDemand application product. Sara’s team strives to ensure a smooth transition from the onboarding and implementation process to maintaining positive and valued customer relations. Sara Brown received her Bachelor of Science from St. Cloud State University in Social Science.
Lora Cochran, Executive Account Manager
As a consultative partner and professional in strategy review, Lora is an expert in educating clients on best practices in inventory management. Lora is experienced in account management and enjoys helping organizations grow their portfolios to reach their maximum potential. Lora received her Liberal Arts Degree from Central Lakes College.
Dereck Eastman, VP of Information Technology
Dereck has more than 15 years of experience architecting and developing software. Dereck manages our software development team and leads the creation of our organization’s software solutions. He has created key technologies and applications that have streamlined internal processes and provide additional and unmatched value to our clients. Technologies and applications built by Dereck and his team include Probate Finder, Probate Finder OnDemand, ACCESS Probate Finder, ARCC (Account Representative Compliance Checklist) and Clarity. Dereck received a Bachelor of Science in Management of Information Systems from the University of Wisconsin - La Crosse.
Aaron Eisen, Director of Application Support
Aaron has been with DCM Services for over a decade. He started his career on the operations side of the business and transitioned the IT department, where he has been for the last 10 years. Aaron has a proven ability to simultaneously manage multiple projects while managing and prioritizing the workload for a large team of IT professionals. He excels at managing relationships both internally with the departmental leaders as well as external IT vendors that help support various applications and processes internal to DCMS.
Peter Gerard, Senior Director - Probate Finder Operations
Peter brings nearly two decades of highly successful operations management experience to his role with DCMS. Peter’s extensive background in business management, which includes 15 years of experience in the probate industry, has helped to grow and support our innovative processes with his knowledge and expertise in the key focus areas of research and development, process efficiencies, project management and strategic planning. Peter oversees all facets of our Probate Finder operations department, from our nationwide data acquisition efforts and our state-of-the-art claims process, to ensuring a seamless delivery of priorities and projects which help to support the array of solutions that are offered from our Probate Finder technology.
Angela Horn, VP of Business Development and Corporate Counsel
Angela Horn has spent more than a decade specializing in the area of probate and probate litigation. She is a nationally recognized expert in the area of probate and creditors rights. Angela works with many of the nation’s largest health systems. She frequently speaks to regional and national organizations on the topic of probate and estate recoveries. Angela has written articles and been interviewed for national publications including HFM, Credit and Collections Risk, Fierce Health Finance, Healthcare Finance News and Long Term Living magazines. She participated as an expert panelist in the Federal Trade Commission’s Workshop on Debt Collection and Technology. Angela is a Phi Beta Kappa graduate of the University of Minnesota and a Cum Laude graduate of Lewis and Clark Law School. She is a member of the American Bar Association’s Estates and Trusts Division and is admitted to practice law in New York, Minnesota and the U.S. District Court, District of Minnesota.
Gena Howard, Executive Account Manager
Gena joined DCMS in 2018 with nearly 10 years of collections industry experience and has extensive knowledge and expertise in performance and inventory management, compliance, quality assurance and client and inter-departmental communication. This experience, combined with Gena’s 14 years of customer service, marketing and management experience makes her an invaluable asset to DCM Services, our valued clients, consumers and their personal representatives. Gena graduated cum laude from Fort Lewis College with a Bachelor of Arts degree in Business Administration.
Kevin Hyndman, Senior Director of Operations
Kevin started at DCM Services in 2011, with collection industry experience that spans more than 20 years. Kevin has focused his last 16 years in operations management and works to identify and create streamlined processes that provide optimum operational efficiencies. Kevin holds a Bachelor of Arts from the University of Minnesota—Duluth, in Political Science.
Chris Isensee, VP of Operations
Chris brings to DCM Services more than 15 years of experience as a Director and Collection Manager for NCO Financial (formerly Risk Management Alternatives and Associated Bureaus). Chris maintains client relationships, creating and implementing key strategies related to performance and operations. He leads and directs front-line operations management staff. Chris received a Bachelor of Science from University of Wisconsin, River Falls in Broad Area Business, Management and Economics.
Tiffany Jansen, VP of Executive Account Management
Tiffany Jansen brings more than 15 years of collections experience to the DCMS organization. In her current capacity, Tiffany oversees the financial services business development team and assists in the organizational growth initiatives and management of clients. Tiffany received a Bachelor of Arts in Criminology, Law and Social Deviance at the University of Minnesota – Twin Cities.
Kent Campos, Account Manager
Kent Campos has enjoyed the last 10 years of his professional career in the collections industry. Joining DCM Services in 2010 he got firsthand experience in working with estate attorneys and Personal Representatives. Kent now utilizes his experiences to help our clients develop and implement profitable estate recovery strategies.
Nia Knauer, Executive Account Manager
Nia has a 15 year history with DCM Services, having previously held administrative roles as well as working directly with claim presentation and estate data sourcing. Nia currently serves as an Account Manager supporting both our Probate Finder OnDemand clients as well as our Agency clients with a focus on Healthcare. Nia manages the implementation process for Probate Finder OnDemand® and serves as a dedicated resource to our clients throughout the probate process and beyond.
Krystina LeClair, Sr. Director, Executive Account Management
Krystina has nearly 15 years of experience in the receivables industry, ranging from the early stages of revenue cycle and pre-collect billing to patient/customer receivables and collections. Her experience provides unique insight and the ability to collaborate with over 100 health systems, provider groups and clinics, the nation’s top telecom and utility providers, and many auto and financial service organizations. Krystina currently leads DCM Services account management strategies, programs and initiatives. Krystina is an active member of the Healthcare Financial Management Association (HFMA) and is a Certified Revenue Cycle Representative (CRCR).
Meg McKeen, Director - Operations Support
With over 15 years dedicated to DCM Services, Meg manages multiple operational support teams responsible for document handling, letter and incoming correspondence review and indexing, mail processing, and administrative support. Prior to joining DCM Services, Meg worked as a paralegal, independent sales representative for multiple companies, and a real estate closer. Meg received a Bachelor of Applied Science from the University of Minnesota—Twin Cities.
JoAnn Palo, Director of Operations
JoAnn leads and manages a team of four Operations Managers and 45-50 account representatives while supporting, maintaining and growing client relationships. Her main responsibilities include maintaining call quality standards, managing strategies to maximize recoveries and client relationships. JoAnn joined DCMS in 2003, bringing a breadth of knowledge from previous credit/collection/customer service/dealer relation experience with General Motors Acceptance Corporation.
Josh Patrick, Project Manager
Josh manages implementing new partnerships for DCM Services. Josh has over 10 years of industry experience with advanced knowledge in probate processes and documentation. Josh also has several years’ experience in project management, product management, and SaaS platform management. Josh manages internal and external initiatives to increase value for DCM Services’ partners, and the growing suite of internal and external applications that Forte and DCM Services build, support, and maintain to secure our position as the premier provider of probate data and estate recoveries.
Rubin Perelman, Info Security Officer & Director of Enterprise Risk Management
With over two decades of IT governance, audit, risk, and compliance experience (e.g., InfoSec Audit, Sarbanes-Oxley Compliance). Rubin joined DCM Services in 2007 to manage its project to become ISO 27001 certified; the only International Standard for the Management of an Information Security Program (ISMS). DCMS achieved certification in 2008 (when less than 100 companies in the USA had accomplished this task) and has maintained its certification to this rigorous standard for almost 10 years. Today, Rubin coordinates the management of DCMS’ various Risk Management Programs (Enterprise, Information Security, Compliance, and Vendor) to ensure alignment with client requirements, regulatory requirements (e.g., COSO, GLBA, HIPAA, State Information Protection and Breach Laws), and external industry standards (e.g., ISO 27001). Additionally, Rubin’s team administers the publishing of all formal documentation (e.g., Policies, Plans, SOPs) and handles the coordination and response to the +170 client onsite and remote audits and questionnaires that DCMS is subject to annually. Rubin holds a B.S. in Accounting from the Carlson School of Management as well as the following industry certifications: CPA (Inactive License), CISA, and CRISC.
Matt Rehnelt, Business Development Manager
Spending a majority of his career working within the financial services and healthcare industries, Matt has worked with DCMS since 2010. Matt works hand and hand with organizations to create and enhance their estate recovery process. Matt graduated from Metropolitan State University with his Bachelors in Business Administration.
Chris Stanley, Director of Business Development
Joining our organization in 2004, Chris has held numerous roles within DCM Services in both operations and business development. Chris has spent the last several years in our business development department focusing on strategic client management in financial services as well as new business growth. With Chris’ strong operational background and experience, he is able to identify process and growth opportunities both internally and externally in order to customize solutions and improve results for his clients. Chris holds a Bachelor of Arts from the University of Minnesota Duluth in Secondary Education.
Nadine Selbitschka, Director of Operations
Nadine started at DCM Services in 2015. Her current responsibilities include leading operations managers to drive upper echelon performance while supporting and growing client relationships. Prior to DCMS, Nadine spent 15 years in the collection industry, 10 of those years in management positions that held similar responsibilities driving results and growing relationships.
Kelli Wade, Director of Executive Account Managment
Kelli joined DCMS in 2009 and brings nearly 20 years of account management experience. For the last 8 years, Kelli’s focus has been on the management and growth of some of DCMS largest financial services partners. With Kelli’s strong account management background and ability to foster healthy relationships, she is able to assist our clients with enhancing their strategies by using a consultative and personalized approach.
Brent Stoner, Senior Director of Operations
Brent has been with DCM Services since 2004, with the majority of his time in operations management. Brent focuses on strategic development of our healthcare portfolios and our Enhanced Estate Servicing (first party) initiatives for financial service portfolios. Brent is married with three young boys, keeping him very busy when not in the office. In his spare time he enjoys exercise, golf, and competing in slam dunk contests.
Crystal Wisniewski, Director of Strategy and Analytics
Crystal has over 20 years of call center experience and has been a member of our Business Analytics team for over 10 years. Crystal and her team work closely with all departments within our organization to ensure they have analytical tools that track performance trends, identify areas of opportunities, provide insights to our clients, and empower managers to make decisions. Crystal’s role within the organization was recently expanded to focus on developing operational enhancements and strategies aimed toward ensuring all departments deliver services and solutions that meet our clients’ needs and are aligned with DCMS strategic initiatives. Crystal received a MBA from the University of St. Thomas and has a B.S. in Sociology from the University of Minnesota.