"Great leaders don’t set out to be a leader. They set out to make a difference. It’s never about the role, always about the goal."

- Lisa Haisha

We asked our DCMS leaders, "What does great leadership mean to you?"

Tim Bauer, Chief Executive Officer (CEO) Meet Tim

Tim Bauer, Chief Executive Officer (CEO)
Meet Tim

When I think of great leaders, one of the first names that comes to mind for me is John Wooden, the legendary former UCLA Basketball coach. Coach Wooden set a standard of excellence that may never be matched. His former players (such as Bill Walton and Kareem Abdul Jabbar) still talk about lessons learned while playing for him; lessons that went far beyond a basketball court. My favorite Wooden quote says it all: “A strong leader accepts blame and gives the credit. A weak leader gives blame and accepts the credit.”

Tracey Bannochie, Chief Operating Officer (COO) Meet Tracey

Tracey Bannochie, Chief Operating Officer (COO)
Meet Tracey

Great leadership develops the skills in, and provides the tools for, individuals to reach their maximum potential.

Shawn Brown, Chief Financial Officer (CFO) Meet Shawn

Shawn Brown, Chief Financial Officer (CFO)
Meet Shawn

Great leadership means keeping that balance of having a vision for your team, department or company and being humble enough to listen to the opinions of others. Listening is the most important communication skill a great leader can exercise.

DeAnna Busby-Rast, Chief Business Development Officer (CBDO) Meet DeAnna

DeAnna Busby-Rast, Chief Business Development Officer (CBDO)
Meet DeAnna

Great leadership inspires people to believe and think of opportunities that lie ahead. Leaders are passionate individuals that find meaning and value in developing people, driving the business forward, and the best leaders gain tremendous satisfaction from watching those around them succeed.

Paul Hemstock, Chief Technology Officer (CTO) Meet Paul

Paul Hemstock, Chief Technology Officer (CTO)
Meet Paul

A great leader has the ability to get the best from a team in a way that makes you feel like you are working with them, and not for them.

Martha Hanson, Sr. Counsel and Director of Compliance Meet Martha

Martha Hanson, Sr. Counsel and Director of Compliance
Meet Martha

Great leadership can be an ambiguous term, but we all know what it is when we see it. Great leaders give employees opportunities to learn and grow all while working toward a common set of goals.

Meet our Extended Management Team

Vanessa Anderson, Director of Product Management and Marketing Joining DCM Services in 2004, Vanessa has worked with the organization for 13 years serving in several key roles, dedicating the last 8 years to the DCMS Business Development department where she leads our Probate Finder OnDemand®, implementation, and marketing teams. Utilizing her expertise in project and relationship management, Vanessa continually uncovers key client opportunities that maximize value as well as problem solve unique matters on client portfolios. Vanessa holds a Bachelor of Arts from St. Cloud State University in Political Science.  

Vanessa Anderson, Director of Product Management and Marketing

Joining DCM Services in 2004, Vanessa has worked with the organization for 13 years serving in several key roles, dedicating the last 8 years to the DCMS Business Development department where she leads our Probate Finder OnDemand®, implementation, and marketing teams. Utilizing her expertise in project and relationship management, Vanessa continually uncovers key client opportunities that maximize value as well as problem solve unique matters on client portfolios. Vanessa holds a Bachelor of Arts from St. Cloud State University in Political Science.

 

Sara Brown, Customer Care Manager Joining DCM Services in 2006, Sara applies her 10 years of experience in probated estate location and claim presentation operations, to successfully managing the customer care team for Probate Finder OnDemand. Committed to maximizing recoveries for our clients, Sara works as an expert advisor within the Probate Finder OnDemand application product. Sara’s team strives to ensure a smooth transition from the onboarding and implementation process to maintaining positive and valued customer relations. Sara Brown received her Bachelor of Science from St. Cloud State University in Social Science.

Sara Brown, Customer Care Manager

Joining DCM Services in 2006, Sara applies her 10 years of experience in probated estate location and claim presentation operations, to successfully managing the customer care team for Probate Finder OnDemand. Committed to maximizing recoveries for our clients, Sara works as an expert advisor within the Probate Finder OnDemand application product. Sara’s team strives to ensure a smooth transition from the onboarding and implementation process to maintaining positive and valued customer relations. Sara Brown received her Bachelor of Science from St. Cloud State University in Social Science.

Lora Cochran, Account Manager As a consultative partner and professional in strategy review, Lora is an expert in educating clients on best practices in inventory management.  Lora is experienced in account management and enjoys helping organizations grow their portfolios to reach their maximum potential. Lora received her Liberal Arts Degree from Central Lakes College.

Lora Cochran, Account Manager

As a consultative partner and professional in strategy review, Lora is an expert in educating clients on best practices in inventory management.  Lora is experienced in account management and enjoys helping organizations grow their portfolios to reach their maximum potential. Lora received her Liberal Arts Degree from Central Lakes College.

Dereck Eastman, VP of Information Technology Dereck has more than 15 years of experience architecting and developing software, with 11 years at DCM Services. Dereck manages our software development team and leads the creation of our organization’s software solutions. He has created key technologies and applications that have streamlined internal processes and provide additional and unmatched value to our clients. Technologies and applications built by Dereck and his team include Probate Finder, Probate Finder OnDemand, ACCESS Probate Finder, ARCC (Account Representative Compliance Checklist) and Clarity. Dereck received a Bachelor of Science in Management of Information Systems from the University of Wisconsin - La Crosse.  

Dereck Eastman, VP of Information Technology

Dereck has more than 15 years of experience architecting and developing software, with 11 years at DCM Services. Dereck manages our software development team and leads the creation of our organization’s software solutions. He has created key technologies and applications that have streamlined internal processes and provide additional and unmatched value to our clients. Technologies and applications built by Dereck and his team include Probate Finder, Probate Finder OnDemand, ACCESS Probate Finder, ARCC (Account Representative Compliance Checklist) and Clarity. Dereck received a Bachelor of Science in Management of Information Systems from the University of Wisconsin - La Crosse.

 

Peter Gerard, Director - Probate Finder Operations Peter brings nearly two decades of highly successful operations management experience to his role with DCMS. Peter’s extensive background in business management, which includes 15 years of experience in the probate industry, has helped to grow and support our innovative processes with his knowledge and expertise in the key focus areas of research and development, process efficiencies, project management and strategic planning.  Peter oversees all facets of our Probate Finder operations department, from our nationwide data acquisition efforts and our state-of-the-art claims process, to ensuring a seamless delivery of priorities and projects which help to support the array of solutions that are offered from our Probate Finder technology.

Peter Gerard, Director - Probate Finder Operations

Peter brings nearly two decades of highly successful operations management experience to his role with DCMS. Peter’s extensive background in business management, which includes 15 years of experience in the probate industry, has helped to grow and support our innovative processes with his knowledge and expertise in the key focus areas of research and development, process efficiencies, project management and strategic planning.  Peter oversees all facets of our Probate Finder operations department, from our nationwide data acquisition efforts and our state-of-the-art claims process, to ensuring a seamless delivery of priorities and projects which help to support the array of solutions that are offered from our Probate Finder technology.

Angela Horn, VP of Business Development and Corporate Counsel Angela Horn has spent more than a decade specializing in the area of probate and probate litigation.  She is a nationally recognized expert in the area of probate and creditors rights.  Angela works with many of the nation’s largest health systems.  She frequently speaks to regional and national organizations on the topic of probate and estate recoveries.  Angela has written articles and been interviewed for national publications including HFM, Credit and Collections Risk, Fierce Health Finance, Healthcare Finance News and Long Term Living magazines.  She participated as an expert panelist in the Federal Trade Commission’s Workshop on Debt Collection and Technology.  Angela is a Phi Beta Kappa graduate of the University of Minnesota and a Cum Laude graduate of Lewis and Clark Law School.  She is a member of the American Bar Association’s Estates and Trusts Division and is admitted to practice law in New York, Minnesota and the U.S. District Court, District of Minnesota.

Angela Horn, VP of Business Development and Corporate Counsel

Angela Horn has spent more than a decade specializing in the area of probate and probate litigation.  She is a nationally recognized expert in the area of probate and creditors rights.  Angela works with many of the nation’s largest health systems.  She frequently speaks to regional and national organizations on the topic of probate and estate recoveries.  Angela has written articles and been interviewed for national publications including HFM, Credit and Collections Risk, Fierce Health Finance, Healthcare Finance News and Long Term Living magazines.  She participated as an expert panelist in the Federal Trade Commission’s Workshop on Debt Collection and Technology.  Angela is a Phi Beta Kappa graduate of the University of Minnesota and a Cum Laude graduate of Lewis and Clark Law School.  She is a member of the American Bar Association’s Estates and Trusts Division and is admitted to practice law in New York, Minnesota and the U.S. District Court, District of Minnesota.

Kevin Hyndman, Director of Operations Kevin has been with DCM Services for nearly 6 years with collection industry experience that spans over 20 years. Kevin has focused his last 16 years in operations management and works to identify and create streamlined processes that provide optimum operational efficiencies. Kevin holds a Bachelor of Arts from the University of Minnesota—Duluth, in Political Science.

Kevin Hyndman, Director of Operations

Kevin has been with DCM Services for nearly 6 years with collection industry experience that spans over 20 years. Kevin has focused his last 16 years in operations management and works to identify and create streamlined processes that provide optimum operational efficiencies. Kevin holds a Bachelor of Arts from the University of Minnesota—Duluth, in Political Science.

Chris Isensee, VP of Operations Chris brings to DCM Services more than 15 years of experience as a Director and Collection Manager for NCO Financial (formerly Risk Management Alternatives and Associated Bureaus). Chris maintains client relationships, creating and implementing key strategies related to performance and operations. He leads and directs front-line operations management staff. Chris received a Bachelor of Science from University of Wisconsin, River Falls in Broad Area Business, Management and Economics.

Chris Isensee, VP of Operations

Chris brings to DCM Services more than 15 years of experience as a Director and Collection Manager for NCO Financial (formerly Risk Management Alternatives and Associated Bureaus). Chris maintains client relationships, creating and implementing key strategies related to performance and operations. He leads and directs front-line operations management staff. Chris received a Bachelor of Science from University of Wisconsin, River Falls in Broad Area Business, Management and Economics.

Tiffany Jansen, VP of Business Development Tiffany Jansen brings over 14 years of collections experience to the DCMS organization. In her current capacity, Tiffany oversees the financial services business development team and assists in the organizational growth initiatives and management of clients. Tiffany received a Bachelor of Arts in Criminology, Law and Social Deviance at the University of Minnesota – Twin Cities.   

Tiffany Jansen, VP of Business Development

Tiffany Jansen brings over 14 years of collections experience to the DCMS organization. In her current capacity, Tiffany oversees the financial services business development team and assists in the organizational growth initiatives and management of clients. Tiffany received a Bachelor of Arts in Criminology, Law and Social Deviance at the University of Minnesota – Twin Cities.   

Elizabeth Kmety, Marketing Manager With over a decade of marketing and communications experience, and over 6 years with DCM Services, Elizabeth leads the management of marketing efforts related to strategic business development including brand management, digital strategy and execution, and corporate communications. Results driven, Elizabeth has proven success in growing organizational reach through building superior brand presence, content creation, and communications strategies. Elizabeth received a Bachelor of Science at St. Cloud State University in Mass Communications, Public Relations.

Elizabeth Kmety, Marketing Manager

With over a decade of marketing and communications experience, and over 6 years with DCM Services, Elizabeth leads the management of marketing efforts related to strategic business development including brand management, digital strategy and execution, and corporate communications. Results driven, Elizabeth has proven success in growing organizational reach through building superior brand presence, content creation, and communications strategies. Elizabeth received a Bachelor of Science at St. Cloud State University in Mass Communications, Public Relations.

Krystina LeClair, Director of Business Development Krystina has over 12 years of experience in the receivables industry, ranging from the early stages of revenue cycle and pre-collect billing to patient/customer receivables and collections. Her experience provides unique insight and the ability to collaborate with over 100 health systems, provider groups and clinics, the nation’s top telecom and utility providers, and many auto and financial service organizations. Krystina  currently leads DCM Services account management strategies, programs and initiatives. Krystina is an active member of the Healthcare Financial Management Association (HFMA) and is a Certified Revenue Cycle Representative (CRCR).

Krystina LeClair, Director of Business Development

Krystina has over 12 years of experience in the receivables industry, ranging from the early stages of revenue cycle and pre-collect billing to patient/customer receivables and collections. Her experience provides unique insight and the ability to collaborate with over 100 health systems, provider groups and clinics, the nation’s top telecom and utility providers, and many auto and financial service organizations. Krystina  currently leads DCM Services account management strategies, programs and initiatives. Krystina is an active member of the Healthcare Financial Management Association (HFMA) and is a Certified Revenue Cycle Representative (CRCR).

Meg McKeen, Director - Operations Support With 15 years dedicated to DCM Services, Meg manages multiple operational support teams responsible for document handling, letter and incoming correspondence review and indexing, mail processing, and administrative support. Prior to joining DCM Services, Meg worked as a paralegal, independent sales representative for multiple companies, and a real estate closer. Meg received a Bachelor of Applied Science from the University of Minnesota—Twin Cities. 

Meg McKeen, Director - Operations Support

With 15 years dedicated to DCM Services, Meg manages multiple operational support teams responsible for document handling, letter and incoming correspondence review and indexing, mail processing, and administrative support. Prior to joining DCM Services, Meg worked as a paralegal, independent sales representative for multiple companies, and a real estate closer. Meg received a Bachelor of Applied Science from the University of Minnesota—Twin Cities. 

JoAnn Palo, Director of Operations JoAnn leads and manages a team of four Operations Managers and 45-50 account representatives while supporting, maintaining and growing client relationships. Her main responsibilities include maintaining call quality standards, managing strategies to maximize recoveries and client relationships. JoAnn joined DCMS  in 2003, bringing a breadth of knowledge from previous credit/collection/customer service/dealer relation experience with General Motors Acceptance Corporation.

JoAnn Palo, Director of Operations

JoAnn leads and manages a team of four Operations Managers and 45-50 account representatives while supporting, maintaining and growing client relationships. Her main responsibilities include maintaining call quality standards, managing strategies to maximize recoveries and client relationships. JoAnn joined DCMS  in 2003, bringing a breadth of knowledge from previous credit/collection/customer service/dealer relation experience with General Motors Acceptance Corporation.

Josh Patrick, Implementation Manager Josh manages implementing new partnerships for DCM Services. Josh has over 8 years of industry experience with advanced knowledge in probate processes and documentation. Josh also has several years’ experience in project management, product management, and SaaS platform management. Josh manages internal and external initiatives to increase value for DCM Services’ partners, and the growing suite of internal and external applications that Forte and DCM Services build, support, and maintain to secure our position as the premier provider of probate data and estate recoveries.

Josh Patrick, Implementation Manager

Josh manages implementing new partnerships for DCM Services. Josh has over 8 years of industry experience with advanced knowledge in probate processes and documentation. Josh also has several years’ experience in project management, product management, and SaaS platform management. Josh manages internal and external initiatives to increase value for DCM Services’ partners, and the growing suite of internal and external applications that Forte and DCM Services build, support, and maintain to secure our position as the premier provider of probate data and estate recoveries.

Rubin Perelman,  Info Security Officer & Director of Enterprise Risk Management With over two decades of IT governance, audit, risk, and compliance experience (e.g., InfoSec Audit, Sarbanes-Oxley Compliance). Rubin joined DCM Services in 2007 to manage its project to become ISO 27001 certified; the only International Standard for the Management of an Information Security Program (ISMS).  DCMS achieved certification in 2008 (when less than 100 companies in the USA had accomplished this task) and has maintained its certification to this rigorous standard for almost 10 years. Today, Rubin coordinates the management of DCMS’ various Risk Management Programs (Enterprise, Information Security, Compliance, and Vendor) to ensure alignment with client requirements, regulatory requirements (e.g., COSO, GLBA, HIPAA, State Information Protection and Breach Laws), and external industry standards (e.g., ISO 27001).  Additionally, Rubin’s team administers the publishing of all formal documentation (e.g., Policies, Plans, SOPs) and handles the coordination and response to the +170 client onsite and remote audits and questionnaires that DCMS is subject to annually. Rubin holds a B.S. in Accounting from the Carlson School of Management as well as the following industry certifications:  CPA (Inactive License), CISA, and CRISC.

Rubin Perelman,  Info Security Officer & Director of Enterprise Risk Management

With over two decades of IT governance, audit, risk, and compliance experience (e.g., InfoSec Audit, Sarbanes-Oxley Compliance). Rubin joined DCM Services in 2007 to manage its project to become ISO 27001 certified; the only International Standard for the Management of an Information Security Program (ISMS).  DCMS achieved certification in 2008 (when less than 100 companies in the USA had accomplished this task) and has maintained its certification to this rigorous standard for almost 10 years. Today, Rubin coordinates the management of DCMS’ various Risk Management Programs (Enterprise, Information Security, Compliance, and Vendor) to ensure alignment with client requirements, regulatory requirements (e.g., COSO, GLBA, HIPAA, State Information Protection and Breach Laws), and external industry standards (e.g., ISO 27001).  Additionally, Rubin’s team administers the publishing of all formal documentation (e.g., Policies, Plans, SOPs) and handles the coordination and response to the +170 client onsite and remote audits and questionnaires that DCMS is subject to annually. Rubin holds a B.S. in Accounting from the Carlson School of Management as well as the following industry certifications:  CPA (Inactive License), CISA, and CRISC.

Matt Rehnelt, Sales Manager Spending a majority of his career working within the financial services and healthcare industries, Matt has worked with DCMS for over 6 years. Matt works hand and hand with organizations to create and enhance their estate recovery process. Matt graduated from Metropolitan State University with his Bachelors in Business Administration.

Matt Rehnelt, Sales Manager

Spending a majority of his career working within the financial services and healthcare industries, Matt has worked with DCMS for over 6 years. Matt works hand and hand with organizations to create and enhance their estate recovery process. Matt graduated from Metropolitan State University with his Bachelors in Business Administration.

Chris Stanley, Director of Business Development Joining our organization in 2004, Chris has held numerous roles within DCM Services in both operations and business development. Chris has spent the last several years in our business development department focusing on strategic client management in financial services as well as new business growth. With Chris’ strong operational background and experience, he is able to identify process and growth opportunities both internally and externally in order to customize solutions and improve results for his clients. Chris holds a Bachelor of Arts from the University of Minnesota Duluth in Secondary Education.

Chris Stanley, Director of Business Development

Joining our organization in 2004, Chris has held numerous roles within DCM Services in both operations and business development. Chris has spent the last several years in our business development department focusing on strategic client management in financial services as well as new business growth. With Chris’ strong operational background and experience, he is able to identify process and growth opportunities both internally and externally in order to customize solutions and improve results for his clients. Chris holds a Bachelor of Arts from the University of Minnesota Duluth in Secondary Education.

Tony Stegeman, Account Manager As an account manager, Tony’s primary responsibilities are developing and maintaining strong relationships with our partners. Tony advocates for and works to ensure our clients’ needs and expectations are being met, and communicates those expectations throughout the organization. Tony works closely with both our clients and internal teams to identify growth opportunities and process enhancements. Before joining the Business Development team, Tony held the role of corporate trainer at DCM Services. Tony brings his unique background in training and communications to drive customer satisfaction and build valuable partnerships.

Tony Stegeman, Account Manager

As an account manager, Tony’s primary responsibilities are developing and maintaining strong relationships with our partners. Tony advocates for and works to ensure our clients’ needs and expectations are being met, and communicates those expectations throughout the organization. Tony works closely with both our clients and internal teams to identify growth opportunities and process enhancements. Before joining the Business Development team, Tony held the role of corporate trainer at DCM Services. Tony brings his unique background in training and communications to drive customer satisfaction and build valuable partnerships.

Kelli Wade, Director of Business Development Kelli joined DCMS in 2009 and brings over 17 years of account management experience. For the last 8 years, Kelli’s focus has been on the management and growth of some of DCMS largest financial services partners. With Kelli’s strong account management background and ability to foster healthy relationships, she is able to assist our clients with enhancing their strategies by using a consultative and personalized approach.  

Kelli Wade, Director of Business Development

Kelli joined DCMS in 2009 and brings over 17 years of account management experience. For the last 8 years, Kelli’s focus has been on the management and growth of some of DCMS largest financial services partners. With Kelli’s strong account management background and ability to foster healthy relationships, she is able to assist our clients with enhancing their strategies by using a consultative and personalized approach.

 

Brent Stoner, Director of Operations Brent has been with DCM Services since 2004, with the majority of his time in operations management. Brent focuses on strategic development of our healthcare portfolios and our Enhanced Estate Servicing (first party) initiatives for financial service portfolios. Brent is married with three young boys, keeping him very busy when not in the office. In his spare time he enjoys exercise, golf, and competing in slam dunk contests.

Brent Stoner, Director of Operations

Brent has been with DCM Services since 2004, with the majority of his time in operations management. Brent focuses on strategic development of our healthcare portfolios and our Enhanced Estate Servicing (first party) initiatives for financial service portfolios. Brent is married with three young boys, keeping him very busy when not in the office. In his spare time he enjoys exercise, golf, and competing in slam dunk contests.

Tracy Wiggins, Director of Operations Tracy began his career in the ARM industry in 1998 as a collector. He brought his experience to DCMS in 2006. Tracy is experienced in managing operations servicing medical, telecom, and retail and bankcard portfolios with an emphasis in project management. Tracy also holds a Six Sigma Black Belt.

Tracy Wiggins, Director of Operations

Tracy began his career in the ARM industry in 1998 as a collector. He brought his experience to DCMS in 2006. Tracy is experienced in managing operations servicing medical, telecom, and retail and bankcard portfolios with an emphasis in project management. Tracy also holds a Six Sigma Black Belt.

Crystal Wisniewski, Director of Strategy and Analytics Crystal has over 20 years of call center experience and has been a member of our Business Analytics team for over 10 years. Crystal and her team work closely with all departments within our organization to ensure they have analytical tools that track performance trends, identify areas of opportunities, provide insights to our clients, and empower managers to make decisions. Crystal’s role within the organization was recently expanded to focus on developing operational enhancements and strategies aimed toward ensuring all departments deliver services and solutions that meet our clients’ needs and are aligned with DCMS strategic initiatives. Crystal received a MBA from the University of St. Thomas and has a B.S. in Sociology from the University of Minnesota.

Crystal Wisniewski, Director of Strategy and Analytics

Crystal has over 20 years of call center experience and has been a member of our Business Analytics team for over 10 years. Crystal and her team work closely with all departments within our organization to ensure they have analytical tools that track performance trends, identify areas of opportunities, provide insights to our clients, and empower managers to make decisions. Crystal’s role within the organization was recently expanded to focus on developing operational enhancements and strategies aimed toward ensuring all departments deliver services and solutions that meet our clients’ needs and are aligned with DCMS strategic initiatives. Crystal received a MBA from the University of St. Thomas and has a B.S. in Sociology from the University of Minnesota.