"Great leaders don’t set out to be a leader. They set out to make a difference. It’s never about the role, always about the goal."
- Lisa Haisha
We asked our DCMS leaders, "What does great leadership mean to you?"
Mike Rosenthal,
Chief Executive Officer (CEO)
Meet Mike
“Leaders inspire and recognize the greatness in those they lead.””
Scott Weddle,
Chief Operating Officer (COO)
Meet Scott
“Great leaders inspire the people around them to engage with a shared vision of the future.””
Scott Lane,
Chief Financial Officer (CFO)
Meet Scott
“Leadership is not about one’s official role or title, it’s about building trust and relationships.””
Steve Barker,
Senior Vice President (SVP), Human Resources
Meet Steve
“Leadership is about understanding one’s own strengths and weaknesses while learning to identify the capabilities of others. To accomplish goals, leaders need to leverage strengths to overcome team challenges. ”
Tiffany Jansen,
Senior Vice President (SVP), Business Development
Meet Tiffany
“Great leadership inspires people to believe and think of opportunities that lie ahead. Leaders are passionate individuals that find meaning and value in developing people, driving the business forward, and the best leaders gain tremendous satisfaction from watching those around them succeed.””
Dereck Eastman,
Chief Technology Officer (CTO)
Meet Dereck
“A great leader has the ability to get the best from a team in a way that makes you feel like you are working with them, and not for them.””
Martha Hanson, General Counsel and Chief Compliance Officer
Meet Martha
“Great leadership can be an ambiguous term, but we all know what it is when we see it. Great leaders give employees opportunities to learn and grow all while working toward a common set of goals.””
Meet our Extended Management Team
Rebecca Anderson, Executive Account Manager
Becca joined DCM Services in 2014, working on the Probate Finder team, as well as pioneering DCMS’ Bankruptcy servicing. She has nearly a decade of probate industry experience, with extensive knowledge in both claim-filing and bankruptcy processes.
Becca enjoys the challenge of helping find the best solutions for each portfolio. She has a passion for customer service and a long history of going above and beyond with customer support.
Diane Brass, Controller
Prior to joining DCM Services, Diane held the role of Director of Finance for a national provider of IT and Business Consulting Services. She has worked as a Director of Finance, Controller, and CPA for mid-size companies, collaborating with teams focusing on driving processes, controls, and KPI optimization. She led a team through integration and a successful private equity sale transaction. Diane started her career in public accounting and has a BA in Accounting from the University of St. Thomas and is a CPA (inactive).
Sara Brown, Senior Product Manager
Joining DCM Services in 2006, Sara applies her experience in probated estate location and claim presentation operations, to successfully managing the customer care team for Probate Finder OnDemand. Committed to maximizing recoveries for our clients, Sara works as an expert advisor within the Probate Finder OnDemand application product. Sara’s team strives to ensure a smooth transition from the onboarding and implementation process to maintaining positive and valued customer relations. Sara Brown received her Bachelor of Science from St. Cloud State University in Social Science.
Gianfranco Burzio-Roca, Executive Account Manager
Gianfranco joined DCMS in 2017 and, over the past four years, has worked with major financial institutions and some of the biggest names in healthcare to maximize recoveries and manage front-line staff.
As an Account Manager, Gianfranco now oversees partnerships focusing on our healthcare and telecom portfolios. He uses his Operations background to identify unique opportunities to grow the business and secure favorable outcomes for our clients.
Gianfranco holds a Bachelor of Arts in Political Science from The University of Missouri – Columbia (Mizzou), is a member of the Healthcare Financial Management Association (HFMA), and enjoys beating Minnesota winters with a snowboard.”
Kent Campos, Sr. Executive Account Manager
Kent Campos has enjoyed the last 10 years of his professional career in the collections industry. Joining DCM Services in 2010 he got firsthand experience in working with estate attorneys and Personal Representatives. Kent now utilizes his experiences to help our clients develop and implement profitable estate recovery strategies.
Christina Clark, Executive Account Manager Christina joined DCM Services in 2016 and started her career as a Client Liaison supporting many of DCMS’ Financial Services Clients. In 2018, Christina became a Bankruptcy Claims Specialist where she continued to broaden her knowledge and skills in the Bankruptcy and claim filing process. Christina truly enjoys working with others to cultivate the greatness in them. She is motivated by the belief that strategy, dedication, and communication are key to a successful partnership. She brings her knowledge and extensive DCMS experience to her role and her client relationships.a Duluth in Secondary Education.
Lora Cochran, Director of Executive Account Management
As a consultative partner and professional in strategy review, Lora is an expert in educating clients on best practices in inventory management. Lora is experienced in account management and enjoys helping organizations grow their portfolios to reach their maximum potential. Lora received her Liberal Arts Degree from Central Lakes College.
Aaron Eisen, Director of Application Support
Aaron has been with DCM Services for over a decade. He started his career on the operations side of the business and transitioned the IT department, where he has been for the last 10 years. Aaron has a proven ability to simultaneously manage multiple projects while managing and prioritizing the workload for a large team of IT professionals. He excels at managing relationships both internally with the departmental leaders as well as external IT vendors that help support various applications and processes internal to DCMS.
Peter Gerard, AVP of Support Services
Peter brings nearly two decades of highly successful operations management experience to his role with DCMS. Peter’s extensive background in business management, which includes 15 years of experience in the probate industry, has helped to grow and support our innovative processes with his knowledge and expertise in the key focus areas of research and development, process efficiencies, project management and strategic planning. Peter oversees all facets of our Probate Finder operations department, from our nationwide data acquisition efforts and our state-of-the-art claims process, to ensuring a seamless delivery of priorities and projects which help to support the array of solutions that are offered from our Probate Finder technology.
Nate Hamilton, Director of Operations
Nate joined DCM in 2011 and has nearly 20 years of call center and collections industry experience, with the majority of that time spent in Operations. Nate spent several years working with DCM’s financial services partners, but more recently, he began leading DCM Operations for our healthcare partnerships. Nate’s focus is creating operational processes that benefit the overall survivor experience and forming alignment with our healthcare partners’ values of care and compassion.
Angela Horn, VP of Business Development and Corporate Counsel
Angela Horn has spent more than a decade specializing in the area of probate and probate litigation. She is a nationally recognized expert in the area of probate and creditors rights. Angela works with many of the nation’s largest health systems. She frequently speaks to regional and national organizations on the topic of probate and estate recoveries. Angela has written articles and been interviewed for national publications including HFM, Credit and Collections Risk, Fierce Health Finance, Healthcare Finance News and Long Term Living magazines. She participated as an expert panelist in the Federal Trade Commission’s Workshop on Debt Collection and Technology. Angela is a Phi Beta Kappa graduate of the University of Minnesota and a Cum Laude graduate of Lewis and Clark Law School. She is a member of the American Bar Association’s Estates and Trusts Division and is admitted to practice law in New York, Minnesota and the U.S. District Court, District of Minnesota.
Gena Howard, Sr. Executive Account Manager
Gena joined DCMS in 2018 with nearly 10 years of collections industry experience and has extensive knowledge and expertise in performance and inventory management, compliance, quality assurance and client and inter-departmental communication. This experience, combined with Gena’s 14 years of customer service, marketing and management experience makes her an invaluable asset to DCM Services, our valued clients, consumers and their personal representatives. Gena graduated cum laude from Fort Lewis College with a Bachelor of Arts degree in Business Administration.
Kevin Hyndman, Senior Director of Operations
Kevin started at DCM Services in 2011, with collection industry experience that spans more than 20 years. Kevin has focused his last 16 years in operations management and works to identify and create streamlined processes that provide optimum operational efficiencies. Kevin holds a Bachelor of Arts from the University of Minnesota—Duluth, in Political Science.
Chris Isensee, VP of Operations
Chris brings to DCM Services more than 15 years of experience as a Director and Collection Manager for NCO Financial (formerly Risk Management Alternatives and Associated Bureaus). Chris maintains client relationships, creating and implementing key strategies related to performance and operations. He leads and directs front-line operations management staff. Chris received a Bachelor of Science from University of Wisconsin, River Falls in Broad Area Business, Management and Economics.
Krystina LeClair, Sr. Director, Executive Account Management
Krystina has nearly 15 years of experience in the receivables industry, ranging from the early stages of revenue cycle and pre-collect billing to patient/customer receivables and collections. Her experience provides unique insight and the ability to collaborate with over 100 health systems, provider groups and clinics, the nation’s top telecom and utility providers, and many auto and financial service organizations. Krystina currently leads DCM Services account management strategies, programs and initiatives. Krystina is an active member of the Healthcare Financial Management Association (HFMA) and is a Certified Revenue Cycle Representative (CRCR).
Jessica Jacksie, Sr. Executive Account Manager has been in the accounts receivable industry for over 16 years with a primary focus on client success and account management for major healthcare organizations. Jessica has a vast knowledge of the full healthcare revenue cycle ranging from day one of patient responsibility through late state collections and has a passion for building long-lasting and meaningful client relationships. She attended the University of MN – Twin Cities and holds a BS degree. Jessica is currently the Secretary of the MN AAHAM Chapter and holds her Certified Revenue Cycle Specialist credentials through AAHAM.
Tammy McDonald, Director, Of Operations
Tammy brings more than 3 decades of management experience in the collection and call center industry to the DCMS team. Joining the DCMS family in 2010, Tammy oversees many financial service, telecom and auto partners to ensure a top notch experience with, not only, clients of DCMS but also the families dealing with the passing of a loved one and how to navigate that process while maximizing recoveries.
Rubin Perelman, Sr. Director of Enterprise Risk Management & Information Security Officer
With over two decades of IT governance, audit, risk, and compliance experience (e.g., InfoSec Audit, Sarbanes-Oxley Compliance). Rubin joined DCM Services in 2007 to manage its project to become ISO 27001 certified; the only International Standard for the Management of an Information Security Program (ISMS). DCMS achieved certification in 2008 (when less than 100 companies in the USA had accomplished this task) and has maintained its certification to this rigorous standard for almost 10 years. Today, Rubin coordinates the management of DCMS’ various Risk Management Programs (Enterprise, Information Security, Compliance, and Vendor) to ensure alignment with client requirements, regulatory requirements (e.g., COSO, GLBA, HIPAA, State Information Protection and Breach Laws), and external industry standards (e.g., ISO 27001). Additionally, Rubin’s team administers the publishing of all formal documentation (e.g., Policies, Plans, SOPs) and handles the coordination and response to the +170 client onsite and remote audits and questionnaires that DCMS is subject to annually. Rubin holds a B.S. in Accounting from the Carlson School of Management as well as the following industry certifications: CPA (Inactive License), CISA, and CRISC.
Mike Raab, Director of Business Development
Mike has 35 years of experience of in the Accounts Receivable Management (ARM) industry. He has spent a significant amount of his career in business development within the financial services, telecom, commercial, education, and healthcare space. Mike enjoys the challenges and satisfaction of developing long term, mutually beneficial solutions for his clients.
Dawn Radecki, Director, Strategic Alliances Dawn brings over 20 years of experience in business-to-business relationship building based on innovative collaboration to drive additional value for joint customers and prospects. Her focus areas include networking and teamwork via clear expectations, actionable strategies, measurable results, and repeatable processes. Prior to joining DCM Services, she held multiple channels engagement leadership roles with global IT vendors and resellers, micro-focused software ISVs , Global Systems Integrators, high-tech start-ups, and individual consulting.
Matt Rehnelt, Business Development Manager
Spending a majority of his career working within the financial services and healthcare industries, Matt has worked with DCMS since 2010. Matt works hand-in-hand with organizations to create and enhance their estate recovery process. Matt graduated from Metropolitan State University with his Bachelors in Business Administration.
Nia Rose, Director of Executive Account Management
Nia has over 17 years of experience in specialty revenue cycle recovery processes. Having previously worked directly with claim presentation and estate data sourcing, Nia has managed implementation for Probate Finder OnDemand® and served as a consultative partner to clients establishing profitable estate recovery strategies. Nia currently supports the nation’s top Healthcare providers Deceased and Bankruptcy portfolios as their dedicated Executive Account Manager. Nia is an active member of Region 8 Healthcare Financial Management Association (HFMA).
Nadine Selbitschka, Director of Operations
Nadine started at DCM Services in 2015. Her current responsibilities include leading operations managers to drive upper echelon performance while supporting and growing client relationships. Prior to DCMS, Nadine spent 15 years in the collection industry, 10 of those years in management positions that held similar responsibilities driving results and growing relationships.
Annmarie Vogelgesang, PMO Director
In her 15-plus years with DCMS and Forte, she has held various positions, including client manager and process manager. Her office oversees projects large and small, including new client onboarding, implementing email on client portfolios, managing DCMS ServiceLink website updates, internal enhancements, and much more.
Kelli Wade, Sr. Director, Executive Account Management
Kelli joined DCMS in 2009 and brings nearly 20 years of account management experience. For the last 8 years, Kelli’s focus has been on the management and growth of some of DCMS largest financial services partners. With Kelli’s strong account management background and ability to foster healthy relationships, she is able to assist our clients with enhancing their strategies by using a consultative and personalized approach.
Crystal Wisniewski, VP of Financial Planning & Analysis
Crystal has over 20 years of call center experience and has been a member of our Business Analytics team for over 10 years. Crystal and her team work closely with all departments within our organization to ensure they have analytical tools that track performance trends, identify areas of opportunities, provide insights to our clients, and empower managers to make decisions. Crystal’s role within the organization was recently expanded to focus on developing operational enhancements and strategies aimed toward ensuring all departments deliver services and solutions that meet our clients’ needs and are aligned with DCMS strategic initiatives. Crystal received a MBA from the University of St. Thomas and has a B.S. in Sociology from the University of Minnesota.