What lies beyond the claim presentation? Join us as we conclude our three-part series that takes you behind the scenes of Probate Finder OnDemand and addresses common expectations versus reality.

As 2019 quickly takes shape, organizations across all industries are facing yet another year of heightened emphasis on incorporating technology to tackle long-term business initiatives, and credit unions are no exception.

When we talk about Probate Finder OnDemand® we often focus on the proprietary Probate Finder® technology powering our probated estate location and claim presentation solution. And rightfully so, as there is no comparable product on the market. To stop there doesn’t do justice in highlighting the full picture. The application may be the star, but now it’s time to pull back the curtain and introduce you to the equally impressive supporting cast.

So what really happens behind the scenes when your internal collections team uses Probate Finder OnDemand® to locate estates, place accounts, and approve estate recovery claims? Most users’ knowledge of the process begins and ends with our “One-click” claim approval, when in reality there is a complex, unseen series of actions beneath the surface.

In early December, I attended the 2018 insideARM Women in Consumer Finance (WICF) event in Baltimore, Maryland. I was also joined by my fellow colleagues DeAnna Busby-Rast, Tracey Bannochie and Martha Hanson from DCM Services.