At this year’s HFMA (Healthcare Financial Management Association) Spring Fling event, we were delighted to host an enlightening panel with leaders at top healthcare institutions discussing how they handle unrecovered revenue as a result of decedent accounts. In this panel, aptly titled “Point to Where it Hurts,” these industry leaders shared real-world experiences, challenges, and outcomes from their organizations’ partnership with DCM Services.
Panelists
Jason Bailey, Manager, Patient Financial Services, Trinity Health
Jodi Scully, Director of Self Pay, Customer Service, Cash Applications and Self-Pay Credits, Corewell Health
Angela Horn, VP Business Development & Corporate Counsel, DCM Services
This discussion was a candid, peer-driven conversation focused on where revenue cycles are feeling the most strain, especially as it relates to estates and what’s working in practice today. If you’re interested in learning some key points that were shared by Jason and Lori, click here to view the full discussion or check out some selected clips below:
Transition Letters help foster a sense of caring and understanding between lenders, providers, and families of the deceased. DCM Services drafts these letters as a means to ease the transition in conversation between condolences and debt recovery. In this clip, both panel members speak to the positive feedback and lack of complaints made possible by these letters.
In this clip, learn how Jason at Trinity Health audited calls between DCM Services and clients and was pleasantly surprised at the amount of kindness and respect that DCM Services not only had with clients, but how Trinity Health was well-represented.
“Consistency, compliance, and reassurance” — Learn how Lori at McLaren Healthcare can confidently rest assured that reimbursements will be recovered, and that survivors of decedent accounts receive the compassion, kindness, and empathy the staff at DCM Services provide from the very first call.
Want to learn more about partnering with DCM Services? Contact Us Today!