DCM Services for Utilities

Millions in Receivables Are Going Uncollected - We Can Help You Recover Them

Every year, utility providers lose millions in unpaid account balances following the passing of account holders. These balances often fall outside traditional collections processes, especially when involving legal or estate matters, resulting in a significant missed opportunity. DCM Services helps utility providers recover unpaid balances from deceased customer accounts through a process that’s dignified, compliant, and community-sensitive. We understand the public-facing nature of utility services and the critical balance between recovery and maintaining trust with the community.

DCM Services partners with utility companies to manage probate and non-probate account resolution, helping you recover funds that may otherwise be written off.

Why This Matters to Utility Providers

Compassion & Public Trust: Maintain your community reputation while recovering owed balances.
Regulatory Alignment: Stay in compliance with state utility commission standards and FDCPA.
Low Operational Impact: Offload complex deceased account management to a trusted expert.
Revenue Recovery: Turn overlooked balances into recovered dollars without overburdening staff.

Timely identification of dates of death (DOD) and probated estates.

A transparent and streamlined end-to-end estate process.

Inventory management by a dynamic team of estate resolution specialists.

DCM Services Brings Specialized Support

Expert estate research: We locate and engage estate representatives or appropriate parties, even in complex or informal cases.
Compliance-first process: Our approach is built on legal expertise and industry best practices, minimizing risk to your organization.
Respectful communication: We treat every interaction with care, professionalism, and sensitivity.
Additional revenue at no extra lift: Our service integrates seamlessly with your existing processes, recovering funds with minimal effort from your team.
An increase to your bottom line. Depending on the placement strategy, probated estates liquidate, on average, 7 times more than non-probated estate inventories.

By partnering with DCM Services to create a proactive approach and customize your estate recovery process, you benefit from a seamless, transparent survivor experience. When a probated estate is opened and a probated estate claim is filed, it not only secures your interest in the estate but also ensures that the estate representatives are made aware of the outstanding loan.