DCM Services Launches New Website

DCM Services (DCMS) is proud to announce the official launch of its new website. The launch is the first phase of an overall digital strategy initiative.

Computer on desk with DCMS homepage displayed.

We invite visitors to explore a site designed to provide the ultimate user experience. The new site offers improved navigation and functionality. Additionally, content-rich materials allow users to access detailed product information, videos, and numerous other resources.

The DCMS mission is to serve our clients, consumers and their families, current and potential employees, and regulatory bodies. That mission is reflected in the information and functionality of our new site.

The new responsive designed site uses the latest technology and is compatible with today’s browsers and mobile devices.

Tim Bauer, DCMS Chief Executive Officer commented, “Our team has been working on the project for a long time. The newly designed site is the positive result of their efforts. The site not only allows users to learn about DCMS, but also promotes immediate interaction with the company.”

Information on the site will be continually updated to reflect industry happenings, trends, organizational updates, and business activities. 

DCMS prides itself on being an extension of its clients. We believe that the way we go to market in the industry provides a unique and valuable partnership. 

DCM Services Announces New CEO

DCM Services (DCMS), the industry leader in estate and specialty account recovery solutions, is pleased to announce the appointment of industry veteran Tim Bauer as chief executive officer, effective October 23, 2017.

Head shot of Tim Bauer, new CEO of DCM Services.

Bauer joins DCMS from insideARM, where he has been serving as president. He has also been serving as co-executive director of the Consumer Relations Consortium. Bauer’s prior experience includes key executive roles within the ARM industry, including chief executive officer of Integrity Solution Services, Inc. as well as executive leadership positions at Outsourcing Solutions, Inc. (OSI), OSI Portfolio Services, and Risk Management Alternatives, Inc. (RMA). Bauer is a graduate of St. Mary’s University of Minnesota and Loyola University of Chicago, School of Law. Before joining the debt collection agency world in 1995, Bauer spent 15 years as a partner in the Minneapolis law firm of Messerli & Kramer, P.A.

Bauer’s appointment follows the previously announced retirement of Ben Boyum who has served as DCMS’ chief executive officer since 2011. Boyum, who will maintain his role on the DCMS Board, stated, “I am absolutely delighted to add Tim’s insight, expertise, and industry experience to our team. Even more importantly, Tim is a great cultural fit for DCMS and our clients. DCMS will benefit greatly from Tim’s industry connections as we continue to grow and provide new solutions that meet the needs of our clients and the industries that we serve.”   

Bauer commented, “While I loved my role at insideARM, the opportunity to join DCMS was too much to pass up. The company has a culture of compliance and consumers are treated with dignity and respect. The minute I walked into the DCMS offices, I made my decision. I am thrilled to be joining an outstanding DCMS management team previously assembled and led by Ben.”

“I want to thank Ben Boyum for his leadership and dedication to the organization. We are thrilled that Ben will retain his involvement through an active board seat” said Bill Willhite, managing partner of WILsquare Capital and DCMS board member. “We executed an extensive, nationwide search for the next leader of DCMS and could not be more pleased with its outcome. Tim Bauer brings tremendous industry expertise and, most importantly, shares our commitment to regulatory compliance, client engagement and fits well with DCMS’ corporate-wide culture.”

An important note from CEO Ben Boyum

August 2017

Good Afternoon,

As a valued partner, I wanted to inform you that on or around September 30, 2017, I plan to retire from DCM Services (DCMS). This decision comes with mixed emotions, as I have really enjoyed leading our organization and working with our employees and clients for the past 10 years. I am proud of what we have accomplished together and making this decision was certainly a difficult one. Unfortunately, family health issues have caused me to reprioritize, and as a result, I have decided to retire to spend more time with my wife, children, and grandchildren.

I am currently in the process of working with our owners, WILsquare Capital Partners, to hire my successor. Once that individual is named, we will share that information with you.

I am proud of our organization and all of the employees at DCMS. We have achieved so much together over the last 10 years and I look forward to seeing continued success for this organization. I am pleased to inform you that I have agreed, and am honored, to stay on as a member of DCMS’ Board of Directors.

Ben Boyum

2017 DCMS Insights Client Conference

Save the Date!

2017 DCMS Insights Client Conference Logo

We are excited to announce that our 2017 DCMS Insights Client Conference will be held in beautiful downtown Minneapolis!

While our conference name, Insights, may be new, our strive to offer forward-thinking topics and industry knowledge that provides value and creates conversation, remains consistent.

This year, our conference will be held on Wednesday, September 20, 2017. Thanks to last year’s success, we will again be hosting a welcome evening cocktail event the night before, on September 19, 2017.

The conference will be held at Radisson Blu Minneapolis Downtown and we are excited to be able to offer a discounted rate of $209 per night for attendees that would like to stay at the hotel.

To view hotel information, this year’s key note speaker and agenda, and registration details, please click here.

DCM Services Named a Top 150 Workplace for Second Year in a Row by Minneapolis Star Tribune

Minneapolis MN Star Tribune Newspapser Top 150 Workplaces logo.

DCM Services, LLC has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the second year in a row. Top Workplaces recognizes the most progressive companies in Minnesota based on employee opinions measuring engagement, organizational health and satisfaction.

“Being named a Top 150 Workplace for the second time, based exclusively on anonymous feedback from our employees is a real honor for our company,” said Ben Boyum, CEO of DCM Services. “A positive work environment with engaged employees is a very good thing for all stakeholders—including our clients, our owners and employees.”

The analysis included responses from over 69,000 employees at Minnesota public, private and nonprofit organizations. More than two-thirds of DCM Services employees, a total of 181 employees (67 percent) completed the survey. Questions measured employee satisfaction with the organization in four areas: alignment with goals, effectiveness, connection and management. DCM Services received its highest scores in the areas of management and encouraging new ideas.

The Top 150 Workplaces list was published in the Star Tribune on Sunday, June 25, 2017.

DCM Services Announces Two Executive Promotions

DCM Services, the industry leader in estate and specialty account recovery solutions, this week announced the promotion of two key executives: DeAnna Busby-Rast and Shawn Brown.

Professional headshots of DeAnna Busby-Rast, new Chief Business Development Officer, and Shawn Brown, new Chief Financial Officer of DCM Services. 

DeAnna Busby-Rast is promoted to Chief Business Development Officer (CBDO). In her new role, Busby-Rast will lead all strategic sales and marketing as well as oversee all product and service development, internal and external communications and public relations/media management. Busby-Rast, a recognized expert in the call center and receivables industry for more than 20 years, joined DCM Services in 2008. She has since held the titles of Vice President, Senior Vice President and Executive Vice President of Business Development. Prior to joining DCM Services, Busby-Rast led account receivable sales and domestic and international account management for Omnium Worldwide / West Asset Management. Busby-Rast holds a Bachelor of Arts in Marketing Management from Bellevue University.

Shawn Brown is promoted to Chief Financial Officer (CFO). Brown will oversee the integration of all sales objectives and operational plans in support of the company’s vision in addition to leading annual business planning processes around these strategic objectives. Brown, a financial services industry expert with 25 years of experience, joined the DCM Services team in 2012 as Controller and most recently held the Executive Vice President and Controller role. Brown holds his Masters of Accountancy from Truman State University.

“DeAnna and Shawn have been instrumental in elevating DCM Services to a leadership position within our industry,” said Ben Boyum, Chief Executive Officer of DCM Services. “Their focus on client satisfaction, consultative partnering and the provision of innovative solutions has been a key differentiator for our organization.”