DCM Services names Scott Lane as Chief Financial Officer

Minneapolis, MN, February 27, 2023 – DCM Services, Inc. (“DCMS”), a portfolio company of NMS Capital (“NMS”) names Scott Lane to the position of Chief Financial Officer.

Scott brings over 25 years of public and private company experience in a wide range of finance and business functions within various industries, having held a number of senior positions including CFO, COO, and Chief Risk Officer. Prior to joining DCM Services, Scott was with DAS Health a leading provider of Health IT and management solutions based in Florida where he served as Chief Financial Officer.

Michael Rosenthal, Chief Executive Officer of DCM Services commented, “We are delighted to welcome Scott to the DCM Services team. Scott’s diverse background in finance, private equity, automation, and technology utilization, will undoubtedly play a key factor in our future growth and add invaluable strength to the Company’s corporate initiatives. In addition, Scott has significant M&A experience that will support the company’s vision for continued growth.”

Scott graduated with a Bachelor’s degree in Business Administration from the University of Wisconsin, Eau Claire, and a Master’s degree in Business Administration from Duke University.

DCM Services joins Receivables Management Association International

We are excited to announce that we are official members of Receivables Management Association International! We are honored to be part of their nonprofit trade association that continuously sets the standard in the receivables management industry!

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DCM Services Announces Membership with Telecommunications Risk Management Association (TRMA)

Minneapolis, Minn. — (November 4, 2021) —DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables recovery market, has become the newest business affiliate member of the Telecommunications Risk Management Association (“TRMA”). This new partnership will be mutually beneficial, allowing both organizations to share best practices, benchmarking data, and other relevant information to elevate the industry.

DCMS brings a wealth of industry and operational experience in the telecommunications industry and looks forward to working closely with TRMA to share this expertise. Subsequently, TRMA is able to provide the networking forums and tools necessary to disseminate relevant information to its diverse member base.

Senior Vice President of Business Development, Tiffany Jansen said, “DCMS is ecstatic to become members of the TRMA community. We look forward to learning even more about best practices in this industry and are eager to share our in-depth knowledge about the specialty receivables space, something we feel is very unique that we can bring to the TRMA table. The benchmarking activity, conferences and networking will be invaluable to us as we move into 2022.”

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer lifecycle and uncollectible debt issues among its members. TRMA has served as a professional resource devoted to industry leaders from member companies. TRMA’s diverse organization serves as a forum for communication and utility-based risk management professionals while creating a community for members to share best practices, access tools and benchmarking data relevant to the dynamic industry, and balance risk.

Executive Director of TRMA, Jose Segarra said, “We are very excited to have DCM Services as our Business Affiliate member. As a Business Affiliate, DCM Services will collaborate with TRMA throughout the year. As this relationship grows, I look forward to learning from their expertise and welcoming them to our spring meeting in 2022.”

Learn more about DCM Services and TRMA online.

About TRMA

TRMA is a professional resource that is sought by industry leaders. It is a growing, diverse, and global organization that delivers quality information forums and strategies relevant to our members’ changing and dynamic industries. The mission of TRMA is to promote cooperation within the Telecommunications, Pay TV, Utility, Waste Management and other industries to effectively balance risk while reducing fraud and uncollectibles for the benefit of our industry and paying customers.

About DCM Services

Minneapolis-based DCM Services is the industry leader in providing estate and specialty services, including bankruptcy and probate claim filing solutions. DCMS’ diverse client base includes 9 of the top 11 financial services institutions, more than half of the nation’s largest and most prestigious healthcare systems, and organizations spanning the telecom, retail, and auto industries. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

Media Contacts:

Robbie Ware

DCM Services

Robbie.Ware@dcmservices.com

Jose Segarra

TRMA

Jsegarra@trmanet.org

The estate recovery secret ingredient for auto portfolios

Written by Chris Stanley, Director of Business Development

When I go out to eat at a restaurant, often I’m there because of how the restaurant prepares food in its own way, what some may call the “secret sauce.” For example, the special sauce at a fried chicken joint. The proprietary ingredient takes ordinary fried chicken to uniquely delicious fowl. It may come as a surprise to know that the secret ingredient in an effective auto estate recoveries strategy is not optimization, but education.

Preparing your recovery process

When examining an estate recovery strategy for auto portfolios, there are many processes that align across DCM Services (DCMS) auto, credit card, banking, credit union, and telecom clients. We know that locating and filing on every probate estate is the most compliant and survivor-centric method to recovering on estate accounts and is the cornerstone of DCMS’ recovery strategy for all clients. It is a court-driven process with expected outcomes for the creditor, vendor, and estate. Through 20-plus years of working with the nation’s top auto lenders, we have learned that probate estates can liquidate up to seven times higher than non-probated estate accounts in the auto vertical. In addition to the compliance and survivor-centric benefits, this process provides the best return for our clients.

DCMS has also found value in scoring inventory to ensure our work efforts are devoted to the accounts with the greatest likelihood to pay. This does not mean that additional inventory is ignored; it simply means that work efforts are prioritized to accounts with a higher propensity to pay, subsequently minimizing complaints by not overworking inventory. It truly is a work smarter, not harder strategy. While effective estate location and scoring models are important, the differentiating factor is neither of these.

The secret ingredient? Education.

It may come as a surprise to know that education is the most important aspect of an effective recovery strategy for auto accounts, especially deficiency balance accounts. Auto accounts contain more complexity than a credit card or telecom account. In order to understand this, it is critical to remember that approximately 30% of all probate estates will be managed by a Personal Representative and not an attorney. Nearly all non-probate estate accounts will be managed by a family member.

These individuals are most likely going through the probate process for the very first time. Understandably, they are typically unfamiliar with the intricacies of the estate lifecycle, terminology, legal implications, and the flood of information as part of handling the decedent’s affairs. Because of the additional steps necessary to handle secured accounts internally at our client, this adds additional processes (repossession, voluntary surrender, assumption, etc.) to the estate recovery timeline.

As part of DCM Services’ partnership with many top auto lenders, educating personal representatives and individuals handling the decedent affairs is critical to minimizing complaints and maximizing recoveries. While DCMS does not provide legal advice, our Operations Teams and Account Representatives ensure each person we work with understands the next steps and possible situations that may arise in the future, while providing context for what has happened in the past. This can range from DCM Services’ intention to file a claim should a probate estate open or explaining how our client arrived at the deficiency balance that remains on an account.

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Education is also critical at the partnership level. One of the most common questions DCMS receives from the family or personal representative is not understanding how the account came to our office. This can happen on first contact, when the personal representative receives a letter pertaining to the account, or when DCM Services files a claim against the probate estate. Often times, they believe that because the secured collateral was returned to the lender, no balance remains and therefore, any additional steps that occur may come as a surprise. Many of DCM Services’ partners work hard to ensure the estate account lifecycle is communicated at the point of notification but it takes time for an account to move from the point of notification through internal processes and ultimately to DCM Services.

DCM Services’ highest priority is to provide our clients with a productive stream of estate recovery liquidations while ensuring a positive consumer experience. Outside of DCMS strategies and the hard work of our Operations team, this is accomplished through transparent communication and setting expectations for the process. It starts with our clients at the point of notification and ends with DCMS up to the point of resolution. The importance of education and communication of the probate processes cannot be understated.

Ready to make education a cornerstone of your recovery strategy? Schedule a 30-minute meeting to discuss the unique obstacles and opportunities of your current processes here →