DCM Services names Scott Weddle as Chief Operating Officer

Minneapolis, MN, April 18, 2023 – DCM Services, Inc. (“DCMS”), the industry leader in estate and specialty account recovery solutions, is pleased to announce the appointment of Scott Weddle as Chief Operating Officer.

Scott brings over 35 years of industry experience. He has held various leadership positions at top-tier organizations, most recently at Fortitude Re, HomeServe USA, and Service Master. Scott provided leadership and expertise as the Assistant Vice President at Fortitude Re managing all telephony and technology applications while leading and forecasting multiple high-volume contact centers both directly within the domestic US and indirectly through offshore resources located in Manila. At HomeServe, he served as Vice President of Operations, leading an international team responsible for the strategic direction of the contact center and claims operations. At Service Master, he was Director of National Contact Center Strategy, where he led a team responsible for launching and scaling new products and services across 4 national contact centers, supporting 300+ branch offices.

Michael Rosenthal, Chief Executive Officer of DCM Services commented, “Scott is a results-driven leader with a passion for building high-performance teams and creating a culture of accountability and continuous improvement. As COO of our company, Scott will leverage his expertise in operational strategy, process optimization, and team leadership to drive growth and deliver exceptional results for our customers and stakeholders, while improving on our already dynamic culture. We are excited to have him on board and look forward to his contributions to our success.”

About DCM Services

Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, government, and utility industries through innovation and performance. Its recovery solutions offer a full range of services, from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit dcmservices.com/solutions-overview.

DCM Services names Scott Lane as Chief Financial Officer

Minneapolis, MN, February 27, 2023 – DCM Services, Inc. (“DCMS”), a portfolio company of NMS Capital (“NMS”) names Scott Lane to the position of Chief Financial Officer.

Scott brings over 25 years of public and private company experience in a wide range of finance and business functions within various industries, having held a number of senior positions including CFO, COO, and Chief Risk Officer. Prior to joining DCM Services, Scott was with DAS Health a leading provider of Health IT and management solutions based in Florida where he served as Chief Financial Officer.

Michael Rosenthal, Chief Executive Officer of DCM Services commented, “We are delighted to welcome Scott to the DCM Services team. Scott’s diverse background in finance, private equity, automation, and technology utilization, will undoubtedly play a key factor in our future growth and add invaluable strength to the Company’s corporate initiatives. In addition, Scott has significant M&A experience that will support the company’s vision for continued growth.”

Scott graduated with a Bachelor’s degree in Business Administration from the University of Wisconsin, Eau Claire, and a Master’s degree in Business Administration from Duke University.

DCM Services Announces Membership with Telecommunications Risk Management Association (TRMA)

Minneapolis, Minn. — (November 4, 2021) —DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables recovery market, has become the newest business affiliate member of the Telecommunications Risk Management Association (“TRMA”). This new partnership will be mutually beneficial, allowing both organizations to share best practices, benchmarking data, and other relevant information to elevate the industry.

DCMS brings a wealth of industry and operational experience in the telecommunications industry and looks forward to working closely with TRMA to share this expertise. Subsequently, TRMA is able to provide the networking forums and tools necessary to disseminate relevant information to its diverse member base.

Senior Vice President of Business Development, Tiffany Jansen said, “DCMS is ecstatic to become members of the TRMA community. We look forward to learning even more about best practices in this industry and are eager to share our in-depth knowledge about the specialty receivables space, something we feel is very unique that we can bring to the TRMA table. The benchmarking activity, conferences and networking will be invaluable to us as we move into 2022.”

TRMA is an industry forum for risk management professionals from the Telecommunications, Pay TV, Utility, Waste Management and other industries to collaborate, understand, and share best practices related to acquisition risk management, customer lifecycle and uncollectible debt issues among its members. TRMA has served as a professional resource devoted to industry leaders from member companies. TRMA’s diverse organization serves as a forum for communication and utility-based risk management professionals while creating a community for members to share best practices, access tools and benchmarking data relevant to the dynamic industry, and balance risk.

Executive Director of TRMA, Jose Segarra said, “We are very excited to have DCM Services as our Business Affiliate member. As a Business Affiliate, DCM Services will collaborate with TRMA throughout the year. As this relationship grows, I look forward to learning from their expertise and welcoming them to our spring meeting in 2022.”

Learn more about DCM Services and TRMA online.

About TRMA

TRMA is a professional resource that is sought by industry leaders. It is a growing, diverse, and global organization that delivers quality information forums and strategies relevant to our members’ changing and dynamic industries. The mission of TRMA is to promote cooperation within the Telecommunications, Pay TV, Utility, Waste Management and other industries to effectively balance risk while reducing fraud and uncollectibles for the benefit of our industry and paying customers.

About DCM Services

Minneapolis-based DCM Services is the industry leader in providing estate and specialty services, including bankruptcy and probate claim filing solutions. DCMS’ diverse client base includes 9 of the top 11 financial services institutions, more than half of the nation’s largest and most prestigious healthcare systems, and organizations spanning the telecom, retail, and auto industries. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.

Media Contacts:

Robbie Ware

DCM Services

Robbie.Ware@dcmservices.com

Jose Segarra

TRMA

Jsegarra@trmanet.org

The CMS Compliance requirement every healthcare provider should know

The CMS Compliance requirement every healthcare provider should know

Ten years ago, DCM Services conducted an informal survey of more than 100 health systems and other providers in an effort to understand current practices in the management of decedent accounts. At that time, almost 85% of survey respondents indicated that they did not search for probate estates, nor did they file claims. Survey respondents also acknowledged that they knew there was opportunity to enhance compliance and gain substantial revenue by creating an effective estate strategy but noted that they lacked the expertise and resources.

DCM Services enhances DCMS ServiceLink™ with Chat Functionality and Quick Pay feature

DCM Services enhances DCMS ServiceLink™ with Chat Functionality and Quick Pay feature

DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, has launched a new Quick Pay feature within DCMS ServiceLink™. We are also pleased to announce the official launch of chat functionality within DCMS ServiceLink. Clients who are eligible will have the option to allow online chat between their consumers and DCMS account representatives.