DCM Services names Tiffany Jansen Senior Vice President, Business Development.

DCM Services CRO Tiffany Jansen

Minneapolis, MN, October 6th, 2020 — DCM Services, LLC (DCMS) the industry leader in estate and specialty account recovery solutions, announced the promotion of Tiffany Jansen to Senior Vice President, Business Development. 

Jansen, who most recently served as Vice President of Executive Account Management, will now also oversee sales and marketing strategies for DCMS.

“Tiffany has been an invaluable member of the DCMS team over the last 17 years, said Tim Bauer, DCMS Chief Executive Officer. “Her involvement in our ongoing growth and company initiatives has contributed to our overall success. We are excited to continue our growth into additional markets under Tiffany’s leadership.”

Jansen joined the organization in 2003 and has held various roles within both Operations and Business Development. She holds a Bachelor of Arts degree from the University of Minnesota Twin Cities.

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About DCM Services

We are the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, retail, utility, and telecom industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity.

A New Chapter in Bankruptcy: How the Pandemic is Influencing Consumer and Commercial Bankruptcy Filings

Most would agree that the COVID-19 Pandemic has affected all aspects of life and business this year. The impact of the pandemic on consumer bankruptcy case filings has been surprising to say the least. After the initial spread of the virus triggered a rash of stay-at-home orders, consumer filings in April dropped suddenly and sharply. In April, new consumer case filings dropped 39% from the prior month. May and June continued to see fewer consumer case filings as well, both months new consumer case filings were down more than 30% from comparable 2019 rates.

Probate Finder OnDemand® Celebrates 10-Year Milestone

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MINNEAPOLIS – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate 10 years of the nation’s only online probate claim filing solution, Probate Finder OnDemand. 

Probate Finder OnDemand was launched in 2010. Since then, its Software-as-a-Service (SaaS) model has grown to serve an expansive client base spanning several end-markets including financial services, auto, retail, credit unions, and healthcare. Probate Finder OnDemand allows users to access our patented Probate Finder® technology and automate robust and complex probate location, matching, and claim presentation processes.

Probate Finder OnDemand offers an intuitive and secure interface simplifying the user experience and making achieving results manageable. Since its inception, the application has continued to develop based on direct client feedback and user needs.

“Probate Finder OnDemand has experienced exceptional development and growth over the past 10 years,” said Tim Bauer, CEO of DCMS. “We have achieved this milestone through the innovation, talent, and the hard work of our team members as well as the strong partnerships we have formed with our clients. We are excited to continue to evolve this product as we move further into the future.”

DeAnna Busby-Rast, CBDO of DCMS remarked, “I am incredibly proud to reach this significant milestone, and I believe that the development of this product was a key advancement in cementing DCMS’ leadership in the estates industry. I am honored to work with our esteemed client base as we create solutions that help drive better results for their organizations.”

The 10-year celebration will be continued later this year when the Probate Finder OnDemand product team is scheduled to release a holistic enhancement of the user interface. Items included in this release are aimed to further enhance the user experience for Probate Finder OnDemand’s 200+ clients. 

Learn how Probate Finder OnDemand integrates into any probate recoveries process, creating operational efficiency by removing time-consuming manual work →

About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity.

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DCM Services: Supporting our Community and Promoting Positive Change

Throughout 2020, we have all faced many new challenges and obstacles. Aside from navigating the COVID-19 Pandemic, our nation and communities have been greatly impacted by important movements supporting justice and equality. At DCM Services (DCMS), we want to do our part to help make positive change, not only for our employees and clients, but for our communities.

The DCMS Charitable Giving Committee is a devoted cross-functional group that works to organize community service events and donation campaigns that support local and national charitable organizations.

Recently, this committee took time to listen to our employees and understand how to best support surrounding communities through charitable donations. To determine the charities, all employees were included in a survey to nominate, and then vote for, non-profit charities in the Minneapolis metropolitan area.

The 10 charities with the most votes were each given a $1,000 donation and included:

In addition, DCMS also doubled the eligible paid hours for volunteer work annually from 8 to 16 hours per employee. Many of our employees have chosen to use this time recently to help rebuild and support current community needs.

At DCMS, we recognize that change starts from within. One of DCMS’ 2020 initiatives is a renewed focus on diversity and inclusion. We are partnering with the YWCA as part of this initiative. The YWCA offers a program that works with businesses to:

  • Assess their understanding of diversity and inclusion

  • Measure gaps in knowledge and culture

  • Provide training

It has been heartwarming and inspiring to see the outpouring of support from our employees. We are absolutely honored to be able to give back, help our community, and better our company. We are hopeful and inspired and will continue to not only support, but to act as we move ahead in these times.