Auto portfolios experience complexities and process dependencies which cannot be solved with simple adjustments. These processes require alignment that permeates throughout multiple departments to maximize recoveries, and ultimately provide the best survivor experience.
Probate Finder OnDemand® Celebrates 10-Year Milestone
MINNEAPOLIS – DCM Services, LLC (“DCMS”) and its sister company, Forte, LLC, the industry leaders in data and contact management solutions for the estate and specialty receivables recovery market, celebrate 10 years of the nation’s only online probate claim filing solution, Probate Finder OnDemand.
Probate Finder OnDemand was launched in 2010. Since then, its Software-as-a-Service (SaaS) model has grown to serve an expansive client base spanning several end-markets including financial services, auto, retail, credit unions, and healthcare. Probate Finder OnDemand allows users to access our patented Probate Finder® technology and automate robust and complex probate location, matching, and claim presentation processes.
Probate Finder OnDemand offers an intuitive and secure interface simplifying the user experience and making achieving results manageable. Since its inception, the application has continued to develop based on direct client feedback and user needs.
“Probate Finder OnDemand has experienced exceptional development and growth over the past 10 years,” said Tim Bauer, CEO of DCMS. “We have achieved this milestone through the innovation, talent, and the hard work of our team members as well as the strong partnerships we have formed with our clients. We are excited to continue to evolve this product as we move further into the future.”
DeAnna Busby-Rast, CBDO of DCMS remarked, “I am incredibly proud to reach this significant milestone, and I believe that the development of this product was a key advancement in cementing DCMS’ leadership in the estates industry. I am honored to work with our esteemed client base as we create solutions that help drive better results for their organizations.”
The 10-year celebration will be continued later this year when the Probate Finder OnDemand product team is scheduled to release a holistic enhancement of the user interface. Items included in this release are aimed to further enhance the user experience for Probate Finder OnDemand’s 200+ clients.
About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom, credit union, and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.
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DCM Services: Supporting our Community and Promoting Positive Change
Throughout 2020, we have all faced many new challenges and obstacles. Aside from navigating the COVID-19 Pandemic, our nation and communities have been greatly impacted by important movements supporting justice and equality. At DCM Services (DCMS), we want to do our part to help make positive change, not only for our employees and clients, but for our communities.
The DCMS Charitable Giving Committee is a devoted cross-functional group that works to organize community service events and donation campaigns that support local and national charitable organizations.
Recently, this committee took time to listen to our employees and understand how to best support surrounding communities through charitable donations. To determine the charities, all employees were included in a survey to nominate, and then vote for, non-profit charities in the Minneapolis metropolitan area.
The 10 charities with the most votes were each given a $1,000 donation and included:
In addition, DCMS also doubled the eligible paid hours for volunteer work annually from 8 to 16 hours per employee. Many of our employees have chosen to use this time recently to help rebuild and support current community needs.
At DCMS, we recognize that change starts from within. One of DCMS’ 2020 initiatives is a renewed focus on diversity and inclusion. We are partnering with the YWCA as part of this initiative. The YWCA offers a program that works with businesses to:
Assess their understanding of diversity and inclusion
Measure gaps in knowledge and culture
Provide training
It has been heartwarming and inspiring to see the outpouring of support from our employees. We are absolutely honored to be able to give back, help our community, and better our company. We are hopeful and inspired and will continue to not only support, but to act as we move ahead in these times.
DCM Services, LLC Announces Acquisition by NMS Capital
FOR IMMEDIATE RELEASE
DCM Services, LLC Announces Acquisition by NMS Capital
MINNEAPOLIS (Feb. 25, 2020) – DCM Services, LLC (“DCMS”), the industry leader in data and contact management solutions for the estate and specialty receivables recovery market, has been acquired by NMS Capital (“NMS”), a private equity firm.
DCMS provides data and contact management solutions for businesses in the financial services, healthcare, auto, retail, telecommunications, and utilities end-markets. DCMS’ proprietary Probate Finder® technology and domain expertise provide the foundation for best-in-class solutions serving the estate recovery industry. In addition to estate recovery, DCMS provides bankruptcy and other specialty receivable solutions. By partnering with its clients, DCMS has been able to maximize client satisfaction while setting the standard for compliance results.
DCMS was owned by WILsquare Capital, (WILsquare), a St. Louis-based private equity firm, from 2017 until the sale to NMS.
Tim Bauer, CEO of DCMS, commented on the transaction: “Our success has been achieved as a result of our focus on technology, high standards of compliance and most of all, our commitment to partnering with our clients. WILsquare Capital was a great partner to DCMS as they were in sync with management on our mission, values and objectives. This is an exciting time for DCMS because, with NMS, we found another tremendous partner that shares our values. Together, we will leverage our mutual strengths to support growth in our existing and targeted markets.”
Kevin Jordan, NMS Co-Founder and Managing Partner remarked, “We are thrilled to partner with the incredible management team at DCMS. The Company has done a tremendous job putting in place a strong foundation around systems, processes, and procedures in order to scale the organization. DCMS is a true value-added service provider to its clients and spares no expense regarding industry compliance and customer service. This investment is a continuation of our thematic investment approach around specialized business services.”
Noel Jeon, NMS Managing Director added, “DCMS stood out to us with their commitment to providing superior customer service as the vendor of choice in estate recovery solutions while operating in a manner that is ethical, compliant and genuinely respectful to all. We believe that DCMS is a distinguished thought leader in this industry with a significant focus on compliance, strong values and unique proprietary technology to provide the best customer experience possible. We are excited to be their partner going forward.”
DCMS was advised by Lincoln International, a trusted investment banking advisor to business owners and senior executives of leading private equity firms and public and privately held companies around the world.
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About DCM Services
Minneapolis-based DCM Services is the industry leader in estate and specialty account resolution services, maximizing the value of client portfolios across financial services, healthcare, auto, retail, telecom and utilities industries through innovation and performance. Its recovery solutions offer a full range of services from proprietary web-based solutions to full outsourcing, maintaining an unmatched spectrum of innovative solutions that increase recoveries, protect brand value, and enhance survivor relationships – with respect and sensitivity. For more information on all DCM Services’ offerings, please visit www.dcmservices.com.
About NMS Capital:
NMS Capital is a New York headquartered private investment firm specializing in strategic equity investments and leveraged buyouts of lower middle market companies. The firm was formed through the spin-out of a group of portfolio companies from the Goldman Sachs Merchant Banking Division. NMS focuses on companies headquartered in the U.S. poised to benefit from sustainable growth trends with particular concentration on companies in Business Services and Healthcare Services. For additional information on NMS, please visit the firm's website at www.nms-capital.com.
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Media Contact:
DeAnna Busby-Rast
P: 612.243.8630
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