Middle aged COO female, professional head shot, smiling.

Tracey Bannochie, Chief Operating Officer (COO)

As a veteran in the credit and collections industry with over 25 years of experience, Tracey joined DCM Services in 2004. Her experience includes customer care through late-stage recovery call center operations, in addition to first-party and third-party roles. She has managed multi-location call centers, including new center acquisitions and integration.

Tracey serves as an editorial board member on the Compliance Professionals Forum (InsideARM affiliate) and has been asked to speak on industry recovery topics throughout the nation.  

Tracey received a Bachelor of Arts from University of Minnesota in English and Communications.