"Kindness is more than a philosophy of the mind. It is a philosophy of the spirit."
- Robert J. Furey

survivor recovery™ services

Respectful Results. Every Time.

Maximize recoveries. Minimize hassle. Expedite closure. Through our unique Survivor Recovery™ process, DCM Services leads with an probate-focused, data-driven process to get the job done. This helps protect your customer's loved ones from unnecessary stress at a vulnerable time in their lives; this helps your brand reputation stay intact and your future customer relationships stay on course.

Why it Works:

Unlike live debtor collections, our clients face an array of challenges unique to deceased debt:
  • Heightened brand risk
  • An often-limited knowledge of the probate process
  • The need to balance short-term liquidity requirements with complex estate processes
To help clients deal with these issues, DCM Services' unmatched approach brings together the most up-to-date expertise, data and technology resulting in higher liquidations and greater brand protection.

The Process:

DCM Services' Survivor Recovery™ process combines our innovative estate recovery process with an empathic approach to non-probated estate collections. Leveraging the state-of-the-art Probate Finder® Solution from Forte, LLC, we continually search for and locate the maximum number of probate estates, leaving survivors free to focus on other, more pressing concerns. If a probate is not present, DCM Services then employs our Empathic Active Recovery process based on thorough training appropriate to the delicate nature of deceased accounts.

This two-pronged DCM Services approach provides credit grantors with superior collection results, dramatically reduces brand risk and, most importantly, strengthens customer relationships through respect and sensitivity.

Please read more about our Probate Estate Process, Empathic Active Recovery and Insurance Claim Processing Service.
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