"Kindness is more than a philosophy of the mind. It is a philosophy of the spirit."
- Robert J. Furey

empathic active recovery

Compassion. Sensitivity. Training.

At certain times in the deceased collections process, personal and professional approaches coexist simultaneously. Especially in cases where a probate estate does not exist.

This is where DCM Services' Empathic Active Recovery begins.

When finalizing financial obligations during a period of grief, it's critical that collectors employ techniques that are sensitive and respectful of survivors’ circumstances.

That's why all DCM Services Account Representatives receive extensive compassion and sensitivity training, ensuring respectful contact with survivors. Handled appropriately, we believe that our Account Representatives can create a positive emotional experience with survivors, helping to protect our clients' brands and maximize their recoveries. With Empathic Active Recovery, nothing is taken for granted and sensitivity is top of mind. Always.
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