Deceased debt collection presents a number of considerable challenges for credit grantors. Credit grantors must carefully manage valuable brands during a very delicate collection process; they must be able to quickly locate account holder estates in any one of the nation's 3,000+ probate courts; and they must be able to file claims against estates in a timely and court-specific manner.

brand risk

Your brand is one of your company’s most valuable assets. Yet the collection of deceased debt can present serious risks to that brand. While most collection agencies today readily comply with the Fair Debt Collection Practices Act, according to a recent report in insiderARM, “…collection agencies top the list of consumer complaints with the Federal Trade Commission.”
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estate location

Unlike the bankruptcy process in the U.S. which is neatly administered through 90 judicial districts across the country, the probate process is managed in a much less coordinated manner through the nation’s 3,141 county probate courts. Hundreds of thousands of estate records are added to the courts every year and with no central database available to help locate estates...
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estate filing

Because each county's filing requirements are unique, credit grantors must find a means to track information related to and automate the filing process for each of the country's 3,141 probate courts. Information such as estate claim filing instructions, court administrator contact information and county filing fees must be regularly maintained and updated to ensure accurate claim filing.
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