"Compassion is the basis of all morality."
- Arthur Schopenhauer

focus

Protect Your Brand. Respect Your Customer. It's That Simple.

As the only collection agency in the U.S. focused exclusively on deceased accounts, DCM Services' process has become an industry standard for all creditors. It's this singular focus, this precise attention that is core to our success.

Data-Driven, Empathic Solutions

As a true data-driven organization, DCM Services focuses on the efficiency and tact that estate-based collections provide to our clients. Since the Company's founding in 1999, we've focused on estates for three critical reasons:
  • By pursuing recoveries through the estate process, DCM Services protects our client brands. We maximize contact with the appropriate estate representatives, such as the personal representative or estate attorney, while eliminating unnecessary contact with survivors of the deceased account holder.
  • DCM Services' approach to account recoveries honors the intentions of the decedent who, while alive, set aside funds in an estate to pay creditors after his or her death, without bother to survivors.
  • And finally, though claims against probated estates have longer liquidation cycles than non-estate or voluntary accounts, estate claims can liquidate at rates substantially higher than voluntary accounts and can represent a significant share of recoveries.

Partners to Prove It

Partnering with the world's most well-known brands, our process preserves and enhances goodwill for our clients and maximizes their liquidations. Furthermore, DCM Services' estate-based, empathic approach makes our team untouchable in proficiency and expertise, and insulates our staff from other, less appropriate collection tactics. This laser focus protects your brand equity - and customer relationships - like none other.
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